After Sales

The unit is leveraging the availability of a broad range of expertise to build an After Sales Technical capability that will be unmatched in the industry providing customers a team of highly trained Application and interpretation Specialists, Service Engineers, and Technicians to assist in selecting products tailored to specific application needs.

The differentiating strategy of the company is in its commitment towards After Sales Service to ensure customer Success. Trainings are provided in collaboration with global partners with stringent measure to ensure successful knowledge transfer.

The company’s core competencies in the form of technical expertise in application and instrumentation is a value-added service, offered to the customers in the form of trainings and equipment calibration, service and maintenance.

The company’s ISO 9001:2008 quality system processes ensure the operation of stringent external and internal quality control and emphasize the required framework for the quality standard to validate all the work process through service team.

Service network for ultimate customer satisfaction. 3 types of customer care service packages to cater different customer needs:

  • Gold – including 24-hour service facilities.
  • Silver – including holidays & weekend service facilities
  • Bronze – general service facilities during office hours.
  • Inspection visits, Repairs at site, stocking of spares, backup services.
  • Periodical Preventive Maintenance Services (PPM) to ensure the optimal efficiency of the system with minimum operating cost
  • RDS- Remote Diagnostic Facility to enhance the cost optimization.
  • To minimize the down time with specialized engineering team based on to the 3 main cluster to manage island wide services. (Down South/Colombo/Kandy)
  • Operational and application trainings to customers for correct technology transfer

Our Philosophy

To ensure Optimized workflow in Laboratory instrumentation up to quality standards at the lowest life cycle cost, closest to the customer site to ensure customer success.

Our Services

As the health and scientific sector technical service division of the Analytical instruments Pvt Ltd we are capable to providing wide range of services for our customers.

  • Site inspection
  • Installation
  • Periodic preventive maintenance
  • Corrective maintenance
  • Workshop facility
  • Application Support
  • Remote Diagnostic Services
  • Support for accreditation
  • Support for LIS
  • Internal and external quality assurance
  • Certification of instrument calibration
  • Training program on maintenance for operators

Local spare parts inventory and backup service meters for uninterrupted service

Our Strengths

Qualified and skilled service engineers for professional services.

Dedicated team of component level repairs for cost optimization.

Island wide service coverage to door step to minimize the down time

Modern equipped central workshop facility for customer

Our Projects

  • International funding projects for laboratory instrumentation
  • Regional service support for Asian countries
  • Establishment of BSL3 laboratories
  • Establishment of medical lab projects
  • Blood bank stem cell project – Colombo
  • Heart valve project – LRH Colombo

Customer Service

We'd love to hear from you. Our dedicated Customer Service team are here to help. Please call our Service hot line below or alternatively, fill contact form and we'll be in touch with you shortly.

Service hot line: 0773-865425
WhatsApp: 0773865425

Send Us Your Case