The unit is leveraging the availability of a broad range of expertise to build an After Sales Technical capability that will be unmatched in the industry providing customers a team of highly trained Application and interpretation Specialists, Service Engineers, and Technicians to assist in selecting products tailored to specific application needs.

The differentiating strategy of the company is in its commitment towards After Sales Service to ensure customer Success. Trainings are provided in collaboration with global partners with stringent measure to ensure successful knowledge transfer.

The company’s core competencies in the form of technical expertise in application and instrumentation is a value-added service, offered to the customers in the form of trainings and equipment calibration, service and maintenance.

The company’s ISO 9001:2008 quality system processes ensure the operation of stringent external and internal quality control and emphasize the required framework for the quality standard to validate all the work process through service team.

Service network for ultimate customer satisfaction. 3 types of customer care service packages to cater different customer needs:

• Gold – including 24-hour service facilities.
• Silver – including holidays & weekend service facilities
• Bronze – general service facilities during office hours.
• Inspection visits, Repairs at site, stocking of spares, backup services.
• Periodical Preventive Maintenance Services (PPM) to ensure the optimal efficiency of the system with minimum operating cost
• RDS- Remote Diagnostic Facility to enhance the cost optimization.
• To minimize the down time with specialized engineering team based on to the 3 main cluster to manage island wide services. (Down South/Colombo/Kandy)
• Operational and application trainings to customers for correct technology transfer

• International funding projects for laboratory instrumentation
• Regional service support for Asian countries
• Establishment of BSL3 laboratories
• Establishment of medical lab projects
• Blood bank stem cell project – Colombo
• Heart valve project – LRH Colombo